Service history of an item

Service history provides a full record of past services for an item, including which technician worked on it, what was done, and any attached notes. This article covers where to find service history and how to navigate the layout.

Where to find service history

You can open service history from two places.

From the job card

1. Open the job card
2. Select item details
3. Select the service history tab

From the customer view

1. Open the customer's profile
2. Select the item tab
3. Select the item you want to check

Understanding the service history screen

The screen is split into two panels.

Left panel: past services

The left panel lists every job card linked to this item. Each entry shows the store where the service took place and the service date.

Select any job card number in this list to jump straight to that job card, as long as it was completed at your store.

Right panel: service details

Select an entry in the left panel to see its details on the right. This includes:

• The technician who completed the service
• The services completed
• The service date
• Internal notes, external notes, and customer notes

Components section

You'll also see a components section on the service history screen.

1. Select the + symbol to add a component
2. Fill in the required fields:
   1. Gear type
   2. Manufacturer
   3. Model
   4. Description
   5. Date added
   6. Service interval (Optional)
3. Select save

Once saved, the component appears in the components section. Select the edit icon next to any component to update its details.

If you have questions or need help, contact our support team at support@hubtiger.com or use our live chat.