Understanding the service audit trail

The audit trail shows a full history of status changes on a job card, including who made each change and when. This article covers what the audit trail captures and how to view or print it.

Important: The audit trail is only available on the new job card. If you’re still using the old layout, you’ll need to switch over first. Watch how to switch to the new job card

What the audit trail captures

Every time a job card's status changes, the audit trail records:

  • The previous status and the new status
  • The name of the person who made the change
  • The date and time of the change

This includes cancelling a job card and re-opening it, so you have a complete record of everything that happened to a job, not just its current status.

How to view the audit trail

  1. Open the job card you want to check
  2. Select the audit trail icon

You'll see a list of every status change on the job, with the most recent entry at the top.


How to print or save the audit trail

  1. Open the job card and select the audit trail icon
  2. Select print
  3. Choose your printer, or select Save as PDF if you'd rather keep a digital copy

This gives you a full printout of every entry, useful if you need documentation for a customer query or an internal review.


If you have questions or need help, contact our support team at support@hubtiger.com or use our live chat.